Terms and Conditions

TeckWik Technologies Terms and Conditions

Last Updated: September 2026

1. Introduction

Welcome to TeckWik Technologies.

TeckWik Technologies is a technology company that helps businesses, organisations, institutions and individuals design, deploy, customise and manage scalable digital systems using open-source and modern technologies.

Our services include, but are not limited to, Learning Management Systems, video conferencing solutions, CRM platforms, identity and access management, enterprise resource planning, websites, software implementation, system customisation, technical consulting and related digital solutions.

These Terms and Conditions govern your use of our website, products, services, platforms and any technology solutions provided by TeckWik Technologies.

By engaging TeckWik Technologies, using our platforms, purchasing our services, or accessing our websites or products, you agree to these Terms and Conditions.

2. Our Services

TeckWik Technologies provides technology solutions tailored to the requirements of each client.

Our services may include:

  • Learning Management Systems (LMS)

  • Moodle implementation and customisation

  • TeckwikLMS and related learning solutions

  • Video conferencing and virtual classroom solutions

  • BigBlueButton implementation and deployment

  • CRM and customer management solutions

  • CiviCRM implementation and customisation

  • Identity and Access Management

  • Keycloak implementation and authentication systems

  • Enterprise Resource Planning solutions

  • ERPNext implementation and customisation

  • WordPress websites and digital platforms

  • Custom software and system development

  • System integration

  • Technical consulting

  • System deployment and configuration

  • Maintenance, support and updates

The exact scope of services provided to a client will depend on the agreed proposal, quotation, statement of work, service agreement or other applicable agreement.

3. Engagement and Scope of Work

Before commencing a project, TeckWik Technologies may provide a proposal, quotation, statement of work or project specification outlining the agreed services.

The agreed scope may include:

  • Project requirements

  • Features and functionality

  • Deliverables

  • Project timelines

  • Fees

  • Payment terms

  • Responsibilities of TeckWik Technologies

  • Responsibilities of the client

  • Support arrangements

  • Third-party services or software

Work requested outside the agreed scope may be treated as additional work and may incur additional charges.

4. Client Responsibilities

Clients are responsible for providing accurate and timely information, content, access credentials, approvals and other resources reasonably required to complete a project.

Clients must ensure that they have the necessary rights and permissions for any content, software, data, trademarks, images, documents or other materials supplied to TeckWik Technologies.

Delays caused by missing information, delayed approvals, unavailable third-party services or other matters outside TeckWik Technologies’ reasonable control may affect project timelines.

5. Open-Source Software

TeckWik Technologies makes use of established open-source technologies, including platforms such as Moodle, BigBlueButton, CiviCRM, Keycloak, WordPress and ERPNext.

Where open-source software is used, that software remains subject to its applicable open-source licence.

TeckWik Technologies does not claim ownership of third-party open-source software or intellectual property belonging to the respective developers or organisations.

Our services may involve installation, configuration, customisation, integration, deployment, maintenance and support of such technologies.

6. Third-Party Software and Services

Projects may depend on third-party software, hosting providers, payment gateways, domain providers, cloud services, APIs, plugins, extensions or other external services.

TeckWik Technologies may recommend or integrate third-party services where appropriate.

However, TeckWik Technologies does not guarantee the continued availability, pricing, performance, policies or functionality of third-party services.

Changes, interruptions or termination of third-party services may affect the functionality of a client’s system.

7. Project Fees and Payment

Project fees will be communicated through the applicable quotation, proposal, invoice or service agreement.

Unless otherwise agreed:

  • Work may commence after the required initial payment has been received.

  • Additional work outside the agreed scope may require additional payment.

  • Recurring services must be paid according to the agreed billing schedule.

  • Third-party costs may be charged separately where applicable.

Failure to make payments when due may result in the suspension of services, support or access to applicable systems.

8. Websites, Software and Custom Development

Where TeckWik Technologies develops a website, application or customised system, the final deliverables will be based on the agreed project scope.

Features not included in the agreed scope may require additional development and charges.

Unless otherwise agreed, project timelines are estimates and may be affected by client feedback, third-party services, technical requirements, changes in scope or other circumstances outside our reasonable control.

9. Learning Management Systems

TeckWik Technologies provides LMS solutions using technologies such as Moodle and related open-source platforms.

An LMS implementation may include:

  • Course management

  • User management

  • Learning progress tracking

  • Assessments

  • Virtual classrooms

  • Reports

  • Integrations

  • Organisation or company-based learning

  • Custom functionality

The specific features available will depend on the selected platform, configuration, customisation and agreed project scope.

TeckWik Technologies does not guarantee specific educational, commercial or employment outcomes from the use of an LMS.

10. Video Conferencing Services

TeckWik Technologies may provide or deploy video conferencing solutions for meetings, webinars, online classes and collaboration.

Such systems may include features such as:

  • Video and audio communication

  • Screen sharing

  • Chat

  • Breakout rooms

  • Recording

  • Virtual classrooms

Service availability may depend on server capacity, internet connectivity, hosting infrastructure, browser compatibility and other technical factors.

11. CRM and Business Management Systems

TeckWik Technologies may implement CRM and enterprise systems to help organisations manage contacts, communications, donors, customers, operations, finance, human resources, inventory and related business activities.

The functionality of each implementation depends on the selected platform, configuration, integrations and agreed scope.

Clients remain responsible for ensuring that their business processes, data and use of the system comply with applicable laws and regulations.

12. Identity, Authentication and Access Control

TeckWik Technologies may implement identity and access management systems, including Keycloak and related technologies.

Clients are responsible for determining appropriate user roles, permissions and access policies for their organisation.

TeckWik Technologies will implement agreed technical configurations but cannot guarantee that a client’s internal access policies will prevent every form of unauthorised activity.

Clients are responsible for maintaining appropriate administrative controls and user-management procedures.

13. Hosting, Maintenance and Support

Where TeckWik Technologies provides hosting, maintenance or technical support, the applicable service agreement will determine the scope of those services.

Support may include:

  • Technical troubleshooting

  • System updates

  • Security updates

  • Backups where specifically agreed

  • Performance monitoring

  • Software maintenance

  • System configuration

Services not included in the applicable support agreement may be charged separately.

14. Intellectual Property

Unless otherwise agreed in writing, TeckWik Technologies retains ownership of its pre-existing:

  • Software

  • Code libraries

  • Frameworks

  • Templates

  • Development methods

  • Technical processes

  • Tools

  • Documentation

  • Reusable components

Client-specific deliverables and ownership rights will be determined by the applicable project agreement.

Third-party software remains the property of its respective owners and is governed by its applicable licence.

15. Client Content and Data

Clients retain responsibility for the information and content they provide to TeckWik Technologies or upload to systems developed or managed by TeckWik Technologies.

Clients must ensure that they have lawful authority to collect, process, store and use such information.

TeckWik Technologies will take reasonable technical and organisational measures appropriate to the services provided to protect information under its control.

Specific data-processing responsibilities may be governed by separate agreements where applicable.

16. Security

TeckWik Technologies aims to implement appropriate security practices within the scope of its services.

However, no website, application, server, network or online service can be guaranteed to be completely secure.

Clients are responsible for maintaining secure passwords, user accounts, devices and administrative access.

Clients should promptly notify TeckWik Technologies of any suspected security incident affecting a system managed by us.

17. Service Availability

We aim to provide reliable and continuous services; however, services may occasionally be unavailable because of:

  • Scheduled maintenance

  • Server or hosting failures

  • Internet connectivity problems

  • Third-party service interruptions

  • Software updates

  • Security incidents

  • Force majeure events

  • Other circumstances outside our reasonable control

We will make reasonable efforts to restore affected services where we are responsible for their operation.

18. Changes and Updates

Technology platforms and software are continually evolving.

TeckWik Technologies may update, modify or replace components of a service where reasonably necessary for:

  • Security

  • Compatibility

  • Performance

  • Maintenance

  • Compliance

  • Technical improvements

Where a change materially affects an agreed project or service, the parties may agree on an appropriate adjustment to the scope or service arrangement.

19. Confidentiality

Both TeckWik Technologies and its clients may receive confidential information during the course of a project.

Each party agrees to take reasonable steps to protect confidential information and not disclose it to unauthorised third parties except where required by law or necessary to deliver the agreed services.

Separate confidentiality or non-disclosure agreements may be entered into where required.

20. Cancellation and Termination

Either party may terminate a service or project in accordance with the applicable agreement.

TeckWik Technologies may suspend or terminate services where:

  • Required payments remain outstanding.

  • The client materially breaches the agreed terms.

  • The service is being used unlawfully.

  • The client engages in abusive, fraudulent or harmful activity.

  • Continued provision of the service creates a significant security or operational risk.

Termination does not automatically remove outstanding payment obligations for services already provided.

21. Refunds

Refund eligibility will depend on the nature of the service and the applicable agreement.

Due to the nature of digital development, consulting, software configuration and technical services, payments for work already completed or services already delivered may not be refundable.

Where a specific refund arrangement applies, it will be stated in the relevant proposal, agreement, invoice or Refund Policy.

22. Limitation of Liability

To the maximum extent permitted by applicable law, TeckWik Technologies will not be liable for indirect, incidental, special or consequential losses arising from the use of our services.

This may include loss of:

  • Revenue

  • Profits

  • Business opportunities

  • Data

  • Business continuity

  • Third-party services

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited under applicable law.

23. Client-Owned Systems

Where TeckWik Technologies works on infrastructure, software, hosting accounts or systems owned by a client, the client remains responsible for maintaining appropriate ownership, administrative access, subscriptions and licences.

TeckWik Technologies will not be responsible for problems caused by unauthorised modifications or changes made by third parties without our knowledge.

24. Portfolio and Project References

Where permitted by the applicable agreement, TeckWik Technologies may identify completed projects as part of its professional portfolio.

Confidential projects, client information and materials subject to confidentiality restrictions will not be publicly disclosed without appropriate permission.

25. Acceptable Use

Users of TeckWik Technologies’ platforms and services must not use them to:

  • Conduct unlawful activities.

  • Distribute malicious software.

  • Attempt unauthorised access.

  • Attack or disrupt systems.

  • Abuse other users.

  • Distribute fraudulent or harmful content.

  • Violate intellectual property rights.

  • Circumvent security or access controls.

TeckWik Technologies reserves the right to investigate suspected misuse and take appropriate action.

26. Force Majeure

TeckWik Technologies will not be responsible for failure or delay caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, government actions, telecommunications failures, widespread internet outages, cyber incidents, power failures, war, civil unrest, pandemics or failures of third-party infrastructure.

27. Changes to These Terms

TeckWik Technologies may update these Terms and Conditions from time to time to reflect changes in our services, technology, business operations or legal requirements.

The updated version will be published on our website with an updated revision date.

28. Governing Law

These Terms and Conditions shall be governed by the applicable laws of the jurisdiction in which TeckWik Technologies operates, unless a separate written agreement between TeckWik Technologies and a client specifies otherwise.

Any dispute arising from these Terms shall be handled through the appropriate legal or dispute-resolution mechanisms applicable to the parties.

29. Contact

For questions regarding these Terms and Conditions or our services, please contact:

TeckWik Technologies

Email: info@teckwik.com

Website: teckwik.com

30. Acceptance

By using TeckWik Technologies’ website, platforms or services, or by engaging us for a project, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

Where a separate written contract, proposal, statement of work or service agreement exists, its specific terms will take precedence over these general Terms and Conditions where there is a conflict.

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